PLEASE READ THIS NOTICE CAREFULLY
IT CONTAINS IMPORTANT DETAILS ABOUT HOW WE PROCESS YOUR PERSONAL INFORMATION
PLEASE READ THIS NOTICE CAREFULLY
IT CONTAINS IMPORTANT DETAILS ABOUT HOW WE PROCESS YOUR PERSONAL INFORMATION
We are Red Penguin Associates Ltd (the “Company”, “we”, “us” or “our”), a limited liability company with registration number 06430404, whose registered office is at Office 3 Acorn Business Centre, Northarbour Road, Cosham, Portsmouth, Hampshire, PO6 3TH.
We are committed to protecting the privacy and security of your personal data. We want you to be confident that your personal data will be properly protected whilst in our possession.
We comply with the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”). The Company is a data “controller”. This means that we are responsible for deciding how we hold and use your personal data.
This Notice explains how we, and carefully selected third parties we work with, will collect and use the personal data of our customers, suppliers, prospects, ex-employees, and users of our websites. If this describes you, please read this Notice carefully and make sure you are comfortable with the content. We may update this Notice at any time.
If you have any questions about our use of your personal data, or you wish to exercise one of your rights under the Data Protection Legislation, please contact us. A summary of your rights is detailed in this Notice.
This Notice details how we use information you provide to us, including through the “Contact Us” function on our website www.redpenguinmarine.com referred to in this Notice as our Site.
The Site may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share personal data about you. We do not control these third-party websites and are not responsible for their privacy practices or notices. When you leave our Site, we encourage you to read the privacy notice of every website you visit.
Unfortunately, the transmission of information through the internet is never completely secure. Although we do our best to protect your personal data at all times, we cannot guarantee the security of the data you send to us through our Site. Any transmission made is therefore at your own risk. Once we have received your personal data, we use strict procedures and security features to protect against unauthorised access.
We will only use your personal data when the Data Protection Legislation allows us to. Most commonly, we will use your personal data in the following circumstances:
We do not rely on consent as a legal basis for processing your personal data.
We do not send any unsolicited marketing material.
We hope the following table helps you to understand what information we may collect, in what circumstances and how we use that information (including how long we retain it).
(Note: users on small screens can scroll horizontally to view table content)
Category of information | Where it comes from | What is collected and how we use that information | How long we will keep it |
Information you give to us (Voluntary information from direct interactions) | This is information you give to us about you by: | ||
· Purchasing services, including processing and delivering your order
| · Your name · Your contact details · Company name · Company contact details
It is necessary for us to obtain and process this information in order to enter into, and perform, our contract with you to provide our products and services. | 7 years
| |
· Contacting us with an enquiry or to report a problem with our products, services or our Sites | In order to process your enquiry and/or investigate a problem we may ask you to provide contact information (name, job title, address, telephone number and email address). We will only use your personal data to investigate and respond to you with the outcome of your enquiry/our investigation. You do not have to provide this information to us, it is entirely voluntary. However, we may be limited in our ability to respond to you if contact information is not provided. We will only correspond with you in the way you have asked us to. It is in our legitimate business interests to process this information in order to deal with your enquiry/investigate the problem you’ve raised. We’ll ensure your rights are protected. | 2 years
Access to this information will be restricted on a “need to know” basis. | |
· Business contact information | We will keep: · a record of business contacts of our suppliers, advisers, agents and clients and their contact information in order to manage our commercial relationship with that third party and perform contractual obligations (ie it is necessary for us to perform a contract); · a record of contacts from competent authorities and regulators linked to our industry, together with their contact information, in order to comply with a legal obligation; and · a record of prospective business contacts. This is in our legitimate business interests (ie we have a justifiable reason for processing information in this way). | 7 years
7 years
2 years | |
· Being a former employee or worker of ours | We will retain your personal data after your employment or engagement in accordance with our separate Privacy Notice for Employees, Workers and Contractors. Please contact us at enquiries@redpenguinmarine.com if you would like a copy of this Privacy Notice. | As set out in our Privacy Notice for Employees, Workers and Contractors. | |
Information we collect about you and your device (automated technologies or interactions) | Each time you visit our website we will automatically collect the following information: · technical information, including your operating system, the browser you use (Device Information); · details of your use of our website including traffic data, the resources you use, where you have clicked through to our website from that of a third party, the domain name of the connecting website (Log Information); | Some online identifiers (such as static IP addresses) are your personal information. We collect Device Information so that we can ensure adequate technical support for our website and ensure it is functioning properly on all operating systems/browsers. We want to ensure the content of our website is being presented to you in the most appropriate way to ensure it is easy to use/navigate. We also need this information in order to allow you to participate in interactive features on the website where you chose to do so. We collect Log Information so that we can better understand how our website is used and improve its functionality/content. We want to provide you with a customised service. These activities are in our legitimate business interests (i.e. we have a justifiable reason for processing your information in this way). We use cookies on our Site: · a cookie is a small text file sent to your computer or device; · a pixel tag is an invisible tag placed on certain parts of our Site. It does not leave a footprint on your computer/device. Cookies work together to tailor the Site. You can manage this automatic collection of data by adjusting your cookie settings. More information can be found below | This information is not retained. |
We also collect, use and share aggregated data such as statistical or demographic data for any purpose (Aggregated Data). Aggregated Data could be derived from your personal data but is not considered personal data for the purposes of the Data Protection Legislation because the information does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Notice.
In most cases the personal data you provide to us in the table above is entirely voluntary. You are not under a statutory or contractual obligation to provide it to us.
However, where we need to collect personal data under the terms of a contract we have with you and you fail to provide that personal data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you at the time if this is the case.
If you need to provide us with personal data about another person you must obtain that individual’s express consent to pass us their information. You should also share this Notice with that individual so they understand how we might use their personal data.
You may receive marketing communications from us if you have requested information from us or purchased services from us and, in each case, you have not opted out of receiving that marketing.
We will obtain your express opt-in consent before we share your personal data with any company outside the Red Penguin group of companies for marketing purposes.
You can ask us to stop sending you marketing messages at any time by emailing us at enquiries@redpenguinmarine.com.
When you unsubscribe, we may still process your personal data, but only in accordance with the purposes set out in the above section: INFORMATION WE COLLECT FROM YOU AND THE PURPOSES FOR WHICH WE WILL USE IT.
We do not send any unsolicited marketing material.
We do not envisage that any decisions will be taken about you using automated means; however, we will notify you in writing if this position changes.
Why might you share my personal information with third parties?
We may have to share your personal data with the parties set out below for the purposes set out in the table above:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Many of our third party suppliers are based outside the UK so their processing of your personal data will likely involve a transfer of data outside the UK.
Any transfers of personal data outside of the UK will only be made in one of the following circumstances:
Please email us at enquiries@redpenguinmarine.com if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need-to-know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We use the following cookies on our website:
Name and type of cookie | Purpose |
rc::a rc::b rc::c | These cookies are used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of the website. |
_ga _gid | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
_gat | Used by Google Analytics to throttle request rate |
Your rights in connection with personal information
Under certain circumstances, by law you have the right to:
If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please email us at enquiries@redpenguinmarine.com.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We have appointed a data representative to oversee compliance with this Privacy Notice. If you have any questions about this Privacy Notice or how we handle your personal data, please email us at enquiries@redpenguinmarine.com.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. More details on how to make a complaint to the ICO is available here: https://ico.org.uk/make-a-complaint.
We keep this Notice under regular review. Any changes we make to this Notice will be posted on our Sites with a prominent notice and, where appropriate, we will notify you by email.
If, in the future, we wish to use your personal data in a way not set out in this Notice we will notify you and seek your permission to do so.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
If you would like to request further information about this Notice or the way in which we handle your personal information, please email us at enquiries@redpenguinmarine.com or write to us at:
Red Penguin Associates Ltd
National Maritime Systems Centre
Portsdown Technology Park
Southwick Road
Portsmouth
Hampshire
PO6 3RU